FAQ

Are wax melts safe?

Yes! Since you aren't burning wax melts like you do a candle, there is no soot and no combustion of harmful chemicals. Moreover, approximately 98% of the fragrance oils we use are phthalate free, as per the manufacturer's product safety sheets. We expect that number to increase to 100% in the near future, as suppliers and manufacturers eliminate phthalates. Some of the fragrance oils we use do contain small amounts of essential oils, so use with caution if you have sensitivities or pets.

What kind of wax do you use?

We use a custom blend of soy and paraffin wax. This blend is soft enough to cut, yet performs extremely well and produces a strong throw, although fragrances differ and some are lighter or stronger throwing depending on ingredients and scent notes.

How do I order?

The website will open for preorders and possible RTS sales on a limited basis multiple times each year. You can find details on upcoming openings in the black banner at the top of the website homepage. Things often sell out quickly or there are limits on the amount of product that will be available, so please keep that in mind if you plan to order and get your order in as soon as possible.

What warmer should I use for your wax?

This is subjective and depends a lot on the layout of your home, size of rooms, ambient temperature, placement of warmers, use of central heat or air conditioning, etc. Most 20-watt warmers or higher work very well. Element (heat plate) warmers often work better than light bulb warmers, and tea light warmers can give great throw but usually for a shorter period of time because they tend to get hotter. Use all warmers with caution. Do not use more than 1.5oz of wax at a time or the amount that your warmer dish can safely hold. Do not leave unattended. Certain dyes can stain light-colored warmer dishes.

Does your wax need to cure?

Because Glitterati uses a predominantly paraffin wax blend, it should not need additional cure time. If you feel the throw is lighter than you expected, try curing. Some people find 2 weeks to be sufficient, but others like a longer cure time.

How should I store the wax when I receive my order?

Store Glitterati wax in a cool, dark place. Avoid exposure to light and excessive air circulation. The bags we use are polypropylene (PP) or lined with PP, which helps your wax to retain scent. Do not store out of the bags or re-bag or wrap using other materials.

When will my order ship/ what is your TAT?

Pre-orders have a 7-8 week TAT or turn around time. Ready to ship orders (RTS) usually ship within 5 business days. Details will appear in the product description and in a post in the Glitterati Wax Facebook group. You will receive an automatically-generated email with tracking information once a shipping label has been created. Keep in mind that we may ship in batches, so your tracking information may not update for several days after you receive the email.

Refunds, Returns, and Cancellation Policy

We do not provide refunds or accept returns. Scents are subjective, and it is up to you to choose scents based on the scent notes provided. Even then, you may not find a certain scent appealing, therefore, we recommend you consider Facebook destash pages or reselling websites for rehoming wax you prefer not to melt.

We will only cancel your order prior to shipping with a written request sent to info@glitteratiwax.com. Cancellations are subject to a 20% restocking fee, which covers labor and e-commerce/payment fees.

What do I do if my package is lost or says "delivered" but I didn't receive it?

We are not responsible for replacing or refunding lost, stolen, or mis-delivered orders marked as "Delivered" by the carrier (please see our Refund and Terms of Service Policies). We use USPS Priority Mail and/or USPS Ground Advantage, which automatically comes with $100 insurance. In the event that after 15 business days, the USPS determines it has lost your package, we will work with you to help you file a claim. Your local post office can help you with mis-delivered packages by using GPS coordinates to confirm the address where the package was left by a postal employee. They will then either retrieve the package or allow you to file a claim. Stolen packages are becoming increasingly familiar, and delivered orders are sometimes intercepted by "porch pirates." Please consider having your order shipped to your place of employment if someone will be there to receive the package, or purchase a PO Box, or request in an email to info@glitteratiwax.com that your package be held for pick up by you at your local post office.

My package/wax was damaged in transit. What do I do?

While broken or smudged wax will still perform as expected in the event that a box or padded envelope is damaged in transit, if the damage is beyond acceptable, please contact us about helping you to file a claim. You will need to hang onto the damaged box and product, as well as take pictures. When filing an online claim, you will be asked to submit the photos, as well as include a copy of your sales receipt. The post office may also ask you at a future date to bring the damaged box and product to be inspected by your local postmaster, so do NOT throw the damaged wax or packaging away. We do not file claims on your behalf because we will not have possession of the damaged packaging and products. But we can assist you in any other way to file a claim, so please let us know right away by email info@glitteratiwax.com. Unfortunately, we will not be able to replace your damaged items.

Do you combine shipping on multiple orders?

We only combine shipping on multiple orders when the shipping details (name and address, etc.) are identical for each order. You order may ship in multiple packages, if necessary, but you will receive a refund for the excess shipping charges above the flat shipping rate once all orders have shipped.

For all other info, please feel free to email us at info@glitteratiwax.com or message an admin on Facebook via the Glitterati Wax group.